Refund Policy

01Refund eligibility

If we reschedule your order or cannot fulfill it, you choose a new date or a full refund.

You cannot cancel an order yourself. Big pre-orders cannot be cancelled. See our Terms and Conditions.

02Courier issues and missed pickup

There is no refund for a no-show. We try to reach you first. After that, the slot can go to the waitlist.

There is no refund for courier trouble, a wrong address, or an unreachable customer. Those count as a no-show. We are not responsible once a third-party courier has the order.

03Part of an order

If we got part of the order wrong before it left the bakery, message us. We will agree the next step in chat. A refund is not automatic.

04Refund method and processing

An approved refund goes back by GCash or bank transfer. We arrange it in the same chat, and we send it as soon as we can.

05Schedule changes initiated by Makalipie

If we must change your date, you choose a new date or a full refund.

06Requesting a refund

To ask, message us through Instagram or Facebook or email makalipie@gmail.com. Describe the order and the date. Information you send is handled as described in our Privacy Policy.

07Updates

We may update this Refund Policy. The “Last updated” date at the top of this page identifies the current version.