Terms and Conditions

On this page

01About Makalipie

Makalipie is a bakery based in Cebu, Philippines. Our registered address is Unit C2, Cedar Place, 12 Dagohoy St, Barangay Apas, Cebu City, Philippines. For inquiries, email makalipie@gmail.com.

02Sending an order

Fill in the order form, copy it, and send it to us through Instagram or Facebook. This website does not save the order. Copying the message does not reserve the pies.

03Confirmation

Sending the copied order does not confirm it. The order is final only when our team confirms it on Instagram or Messenger.

04Availability

The dates on the form are preferences. We confirm what we can bake when we reply. Messages sent outside business hours are read the next morning.

05Payment

We accept GCash and bank transfer. Payment details are sent in the chat and are never shown on this website. This website does not take payment. Only big orders must be paid in full before we start baking. Other orders can pay later. We will say which applies in chat. Official receipts are available upon request. Check that the amount and the account match the instructions we send before you pay.

06Pickup and delivery

Manila is pickup only. Cebu can be pickup or delivery. We book the rider for delivery. You pay the delivery fee with your order or directly to the driver. A rider you send yourself counts as pickup. The pickup address is the one shown on the order form.

07Courier responsibility

Once a third-party courier has the order, we are not responsible for a wrong address, an unreachable customer, or courier trouble. Those count as a no-show. Please refer to our Refund Policy.

08Changes

You cannot cancel an order yourself. Change requests are handled case by case in chat. You can ask to change the order or the pickup time until we confirm it, if we allow that change. Big pre-orders cannot be cancelled and must be paid in full before we start baking. Refund eligibility is described in our Refund Policy.

09If we need to reschedule

If we cannot fulfill your order or must move the date, you choose a new date or a full refund.

10No-shows

There is no refund for a no-show. We try to reach you first. After that, the slot can go to the waitlist.

11Products and photos

Product photos are accurate.

12Allergens

Our kitchen also handles nuts and gluten, so cross-contact is possible. Allergens for a specific pie stay on the menu and the order form.

13Custom toppers

Available extras are shown at checkout, with their prices, preparation time, and message requirements.

14Complaints

For questions or complaints, contact us through Instagram or Facebook or email makalipie@gmail.com. Tell us what you ordered and the pickup date.

15Governing law

These terms are governed by the laws of the Philippines, with Cebu as the venue.

16Changes to these terms

We may update these Terms and Conditions. The “Last updated” date at the top of this page identifies the current version.